Privacy Policy

1.Our Approach to the Protection of Personal Information

Renxa Corporation (hereinafter referred to as "the Company") recognizes that the personal information of customers and all individuals involved in its business activities (including shareholders, officers, and employees, hereinafter collectively referred to as "data subjects") should be handled appropriately and carefully in accordance with the Act on the Protection of Personal Information and the principle of respect for individual human rights (privacy protection). Based on this understanding, the Company hereby pledges the following regarding the handling of personal information.

We will comply with the Act on the Protection of Personal Information, relevant guidelines in each field, and other applicable laws and regulations, and handle personal information appropriately in accordance with generally accepted fair and proper practices. We will also implement, maintain, and periodically review a personal information protection management system and strive for continuous improvement.
When acquiring, using, or providing personal information, we will specify the purpose of use and notify or disclose it, or obtain consent, and will not handle personal information beyond the scope necessary to achieve that purpose.
In handling personal information, we will in principle define a retention period within the scope necessary for the purpose of use and manage it appropriately.
In the event of unauthorized access to personal information, leakage, destruction, loss, or damage of personal information, we will give top priority to preventing the expansion of damage, promptly take corrective measures, investigate the cause, and strive to prevent recurrence. In addition, we will report information regarding the incident to relevant parties and authorities to the extent necessary.
Regarding personal information we hold, we will accept requests from data subjects for disclosure, correction, deletion, suspension of use, and disclosure of records of third-party provision at the designated contact point and respond sincerely. We will also establish a dedicated contact point to sincerely address complaints or inquiries from data subjects regarding personal information.
Personal information will not be provided to third parties without the consent of the data subject, except in cases where operations are outsourced to achieve the purpose of use. To prevent use or provision beyond the intended purpose, the use and provision of personal information are carried out after internal personal information protection managers confirm their appropriateness. We also strengthen control activities through self-inspections and internal audits.
The Company implements appropriate security measures to prevent unauthorized access to personal information, leakage, destruction, loss, or damage of personal information. To ensure these measures are thoroughly enforced, we clearly define regulations regarding the handling of personal information and provide education and supervision to employees. We also request our business partners to handle personal information appropriately and conduct strict selection and supervision.
We implement various measures such as controlling entry and exit to buildings and floors where personal information is handled, preventing theft, protecting against damage caused by fires or lightning, and locking systems and documents during removal, transfer, and storage.
We implement technical control measures such as access management including authentication, authorization, control, and logging when accessing personal data; measures against unauthorized software and viruses; safeguards during transfer and transmission such as encryption and clarification of responsibility; and monitoring of information systems. These technical control measures are thoroughly implemented.

2.Appropriate handling of personal information in consideration of the nature and scale of our business.

In the course of conducting our business, we will use personal information that we have independently obtained through lawful procedures for the purposes described below. We may request the submission of personal information for these purposes; however, the provision of personal information to us is voluntary. Please note that if personal information is not provided, procedures or guidance related to applications for our products and services may be delayed or suspended.

To ensure smooth business operations, we may outsource part of our work and provide personal information to contractors within the necessary scope. In such cases, we will enter into contracts with the contractors regarding the handling of personal information and exercise appropriate supervision.

＜Purposes of Use＞

Provision of products and services (※) in our business operations that handle personal information.
Provision of after-sales services related to the preceding item (including maintenance and support).
Billing, collection of various fees related to our business and other activities, and preservation of claims.
Providing information on new products and services related to the preceding item.
Providing information on products and services of partner companies that have business relationships with us.
Employee training for the purpose of educating and ensuring the appropriateness of sales and solicitation methods in our business (for this purpose, we record conversation histories).
Implementation of prize drawings, promotions, and campaigns.
Responding to disclosure requests and similar matters based on the Act on the Protection of Personal Information, as well as monitoring and auditing the handling of personal information.
Management of contractual relationships with business partners.
Management of shareholders.
- For the exercise of rights and fulfillment of obligations based on the Companies Act.
- To provide various benefits from the Company in relation to shareholders’ status.
- To implement various measures to facilitate smooth relationships between shareholders and the Company from the perspective of members of an association and the association itself.
- Creating shareholder data based on prescribed standards in accordance with various laws and regulations.
Employment of employees and related personnel (including recruitment) and personnel management.
Employee welfare benefits (including guidance and administration of employee stock ownership plans, welfare associations, etc.).
Other matters necessary for the performance of operations related to the preceding items.

If we change the purposes of use described above, such changes will be made only within a scope that is reasonably recognized as having substantial relevance, and the details will, in principle, be notified in writing or disclosed on our website.

※In our call center operations, we may record telephone conversations for quality improvement purposes.

※Details of our business: water server business, new electric power retail business, gas retail business, internet-related service business, and digital content business.

3.Matters concerning the acquisition of personal information in recruitment activities.

In conducting the recruitment selection process, we will appropriately manage the personal information entrusted to us as described below.

We request applicants to provide personal information within the scope necessary for recruitment activities.

Personal information provided by applicants will not be used for purposes other than recruitment activities. However, such information may be used for research and analysis of our recruitment activities. In such cases, as a rule, only data in a form that does not allow individuals to be identified will be used. In addition, we may contact you regarding recruitment matters not limited to the current hiring process.

Provision of personal information is voluntary; however, if the information required by us for recruitment activities is not provided, the scope of evaluation may be limited and may affect the recruitment assessment.

We do not provide personal information to third parties without the applicant’s consent. However, if we outsource all or part of our recruitment operations to a third party, we may entrust the personal information we handle to that third party.

Please note that we may disclose or provide personal information when required by laws and regulations or when public authorities reasonably request the submission of such information.

Personal information collected from applicants will be appropriately handled and strictly managed by the personal information protection manager, and will be disposed of after the completion of recruitment activities. Please note that documents containing personal information provided by applicants and other related documents will not be returned.

If the provider of personal information wishes to be notified of the purpose of use, request disclosure, correction, addition or deletion of the content, suspension of use, deletion, suspension of provision to third parties, or disclosure of records of third-party provision regarding the personal information collected by us, such requests will, in principle, be handled by the personal information reception center described below. In connection with these procedures, we will verify that the requester is the本人 to prevent leakage or tampering of personal information by anyone other than the本人.

4.Disclosure and Provision to Third Parties

We will not disclose or provide personal information to third parties except in cases of provision to contractors as described in this policy or in any of the following circumstances.

When the consent of the data subject has been obtained.
When disclosure or provision is made in a manner that does not allow the data subject to be identified, such as statistical data.
When disclosure or provision is requested based on laws and regulations.
When it is necessary for the improvement of public health or the promotion of the sound development of children and it is difficult to obtain the consent of the data subject.
When it is necessary to protect a person’s life, body, or property and it is difficult to obtain the consent of the data subject.
When it is necessary to cooperate with the national government or local public entities in carrying out public affairs, and obtaining the data subject’s consent may hinder the performance of such affairs.
If there are persons who fail to pay fees related to our business even after the payment deadline has passed, or if there is a dispute regarding unpaid or delinquent amounts, we may provide such persons’ name, address, date of birth, and information related to the dispute to other business operators involved in the relevant business for the purpose of preventing non-payment. In addition, for the purpose of collecting delinquent fees, we may assign delinquent claims and provide the assignee with information such as the name, address, date of birth, and unpaid amounts of the delinquent payer.

5.Person Responsible for the Handling of Personal Information

Name: Personal Information Protection Manager: Yuki Ito

Address: 3-13-3 Higashi-Ikebukuro, Toshima-ku, Tokyo (TEL: 0120-989-757)

6.Procedures for Disclosure, etc.

If the data subject wishes to request disclosure of their personal data held by us, correction, addition or deletion of the content, suspension of use, deletion, suspension of provision to third parties, or disclosure of records of third-party provision (hereinafter referred to as “disclosure, etc.”), we will, after confirming that the requester is the data subject, respond in writing in principle within a reasonable period and scope. Please note that we may not comply with requests for disclosure if any of the following applies.

Cases where revealing the existence or non-existence of the personal information may harm the life, body, property, or other rights and interests of the本人 or a third party.
Cases where revealing the existence or non-existence of the personal information may encourage or induce illegal or unjust acts.
Cases where revealing the existence or non-existence of the personal information may harm national security, undermine trust with other countries or international organizations, or cause disadvantages in negotiations with other countries or international organizations.
Cases where revealing the existence or non-existence of the personal information may hinder crime prevention, suppression, investigation, or other aspects of public safety and order.
Cases where revealing the existence or non-existence of the personal information may cause significant hindrance to the proper execution of our business operations.
Cases where revealing the existence or non-existence of the personal information would result in a violation of other laws or regulations.
Cases where the Company’s retention period has expired.
Cases where requests are not submitted through the reception methods specified below.

7.Methods and Contact Point for Requests for Disclosure, etc.

・Reception Procedures
Please apply by telephone or by mail to the reception contact point listed below. Details of the reception procedures will be provided when you make an inquiry. After confirming that the requester is the data subject (or an authorized representative) using the methods described below, we will, in principle, respond in writing. Depending on the content of the request, you may be asked to submit an application form prescribed by the Company.

■ Reception Method and Contact Point
Renxa Corporation
＜Personal Information Handling Contact Point＞
Address: 3F, Ichigo Higashi-Ikebukuro 3-chome Building, 3-13-3 Higashi-Ikebukuro, Toshima-ku, Tokyo
Contact: 0120-989-757
Reception Hours: Weekdays from 10:00 a.m. to 5:00 p.m.
Closed on Saturdays, Sundays, national holidays, and the Company’s designated summer holidays and year-end/New Year holidays.

■ Methods of Identity Verification
When a request is made by the data subject, the following information will be requested to verify that the requester is the本人.

Verification by phone: confirmation of information registered with the Company such as name, address, telephone number, and date of birth.
Items to be enclosed when submitting the application form: a copy of one of the following—driver’s license, passport, health insurance card, pension book, residence card, or special permanent resident certificate—along with a document that confirms the current address (such as a copy of the resident record or a utility bill).

■ In the Case of an Application by an Agent
Items to Be Enclosed When Submitting the Application Form

Power of attorney indicating that the applicant is an authorized agent.
Certificate of seal impression of the本人 whose seal is affixed to the power of attorney.
Identification documents of the agent (equivalent to those required when the application is made by the本人).

Please note that any submitted identification documents and certificates will not be returned.

・Fees
If we respond by mail to requests for notification of the purpose of use, disclosure, or disclosure of records of provision to third parties, the requester will be required to bear the return postage cost for each request. Please enclose a postal money order equivalent to the return postage when sending the request documents. Please note that any excess amount paid will not be refunded.

8.Measures Taken for the Safe Management of Personal Information

In order to handle personal information more rigorously, the Company has established personal information protection regulations based on a personal information protection policy compliant with JIS Q 15001, and operates a personal information protection management system after assessing external environments. In addition, when actually handling personal information, we implement safety management measures from four perspectives: organizational, human, physical, and technical.

As organizational safety management measures, we operate a personal information protection management system compliant with JIS Q 15001.
As human safety management measures, we conduct training once a year.
As physical safety management measures, we thoroughly implement access restrictions and locked storage.
As technical safety management measures, we address security by implementing access restrictions.

Supplementary Provisions

This policy may be revised in accordance with the enactment or amendment of laws and regulations or various guidelines. Any changes to this policy will be announced on our website.

Date of Establishment: April 3, 2017
Date of Revision: January 26, 2024
Renxa Corporation
Representative Director: Koji Sakamoto